Frequently asked questions
We have collected the most popular questions from our clients — from the first request to receiving the cargo. If you have not found the answer to your question, message our manager and we will explain everything in detail.
How do I start working with CapriStyle?
Message us on WhatsApp or Telegram. Tell us what you need: items from the catalog or photos, approximate volume and timing. We will check availability and calculate the cost of the goods and delivery to India. A trial order starts from $2,000 (wholesale and retail).
Do I need to travel to China to start buying?
No. We handle everything: purchasing, quality control, packing and shipping to India. You receive a photo and video report and manage your order remotely.
What is the minimum order?
A trial order starts from $2,000 for both wholesale and retail customers. It lets you test the range, check the quality and see how we work. All subsequent wholesale orders start from $6,000.
How do I send a sourcing request?
Send us photos of the items, links to products from our catalog, or a list of models with sizes and quantities. Using the photos, we will find the matching items in the CapriStyle catalog. If an item is not in the catalog, we will tell you right away.
Where does your range come from?
We work with 383 factories in Guangdong province. The range is updated daily — new arrivals are added on the day they hit the market. This lets us offer current models without delays.
Can you find a specific model from a photo on the internet?
Yes, if the model is in our catalog. Send us a photo and we will quickly find it among tens of thousands of items. We do not source items from third-party factories: if a model is not in the catalog, we will tell you straight away.
How can I be sure of product quality before shipping?
Before dispatch we inspect every shipment at our warehouse in China and send a detailed photo and video report. You see the real items: seams, hardware, colours and size runs. Goods are shipped only after your confirmation.
Do you check every unit or do spot checks?
We inspect the shipment before packing: counting, checking for visible defects and matching the agreed items. We also make a photo and video report of each package before the box is sealed.
How does payment work?
We work on 100% prepayment for the goods. After payment we purchase the goods, inspect the shipment at our warehouse in Guangzhou and send you a photo and video report. Delivery is paid separately: international shipping on arrival at the warehouse in India, door-to-door delivery upon handover.
Which currencies do you accept?
We accept Indian rupees (bank transfer), US dollars, USDT, and cash by prior arrangement. A 5% fee is charged on the payment amount for transfer and conversion into yuan.
Is the exchange rate fixed or can it change?
The rate is fixed at the time of payment. The fee for transfer and conversion into yuan is 5% of the payment amount, with no other mark-ups.
What delivery options are available?
Two options: air freight (7–12 days) and sea freight (about 25 days), with door-to-door delivery to any city in India. Rates: clothing — 70 yuan/kg, footwear and bags — 80 yuan/kg. Cargo insurance is mandatory — 5% of the goods value. More details on the Delivery terms page.
Do you deliver to any city in India?
Yes. Once the cargo arrives at the warehouse in India, we deliver it to your door in any city. Door-to-door delivery is paid separately, upon handover of the cargo.
How can I track my order?
We send you a tracking number after dispatch. We also keep you updated on each status, so you know where your cargo is at every stage.
What does the turnkey business partnership include?
We build a website with the full range and daily updates, connect AI assistants for customer service, help you set up advertising and give you access to a private partner channel. Ask your manager about the website price — it is refunded after your first main order.
Do I need to understand China, suppliers and logistics?
No. We handle all communication with factories, payments in China, inspection, packing and shipping. You focus on sales. We take care of everything else.
How do you help in a dispute with a supplier?
We negotiate with the factory on your behalf, using our warehouse reports as evidence. We secure a replacement, compensation or a refund. You do not have to deal with the Chinese side yourself.
How do I know I can trust you?
We work transparently: payment → purchase and inspection of the goods at our warehouse in Guangzhou → photo and video report of the real items → packing and shipping to India with a tracking number. Every payment is recorded, every shipment is documented and the cargo is insured. To test us without much risk, start with a trial order from $2,000.
Can we set up regular purchasing rather than one-off orders?
That is exactly what we focus on. A one-off order is a way to test the process. After that, most partners move on to seasonal supplies with an agreed range and a clear schedule.
What is the minimum repeat order?
After the trial order, all subsequent wholesale orders start from $6,000. Once the process is set up, repeat orders are processed faster thanks to existing arrangements with suppliers.
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Did not find the answer to your question? Contact us and we will provide the information you need.
