Warranty and Returns
CapriStyle Quality Guarantee and Returns
We carefully inspect every batch of clothing at our warehouse in China, but we understand that wholesale shipments of mass-produced goods can sometimes include factory defects or wrong items.
Our philosophy is simple: we never leave a client alone with a problem. We represent your interests and take on all the work of resolving issues with Chinese factories to protect your investment.
We Are on Your Side: Working with the Manufacturer
When a defect is found, we do not simply forward complaints — we actively communicate with the manufacturer on your behalf. We know how Chinese suppliers work and how to present claims effectively.
Disputes: If a dispute with a supplier arises, we step in: we gather the evidence (our warehouse reports, your photos and videos) and negotiate an exchange or refund. We are interested in long-term cooperation, so we always push for a fair solution.
What Is Covered by the Warranty
- Manufacturing defects: holes, irreparable snags, crooked seams, faulty hardware (zips, buttons) that make the item unfit for sale.
- Wrong items: goods that do not match the agreed order (a different colour, print or model), unless this was agreed in advance.
- Size mismatch: if the actual measurements differ significantly from those stated in the agreed order.
How to Submit a Defect Claim
So that we can resolve the issue with the factory quickly and effectively, please follow these steps exactly:
- Record the receipt: film the unpacking of the box on video in a single continuous take (no cuts or pauses), starting by showing that the factory packaging and labels are intact, and take clear photos of any damage or discrepancies on the item itself.
- Contact us: within 24–48 hours of receiving the cargo, message your personal manager and attach all the videos and photos you have collected, along with the waybill number.
- Verification and solution: we compare the information you provide with the previously approved photo/video reports from our warehouse in China, carry out an internal investigation and offer you the best solution.
What Is Not Covered by the Warranty
We value honesty and ask you to bear in mind the following cases, which are not eligible for return:
- Subjective assessment of quality (for example, “I didn’t like the shade” or “the fabric doesn’t feel as expected”) if the item visually matches the agreed samples and photo report.
- Mechanical damage, stains or damaged hardware that occurred after receipt of the cargo or due to improper storage/washing.
- Occasional loose threads or minor sewing features that do not affect the integrity or appearance of the item (an acceptable standard for mass factory production).
- Size claims if the size chart was agreed in advance and confirmed by you in the photo report before shipping.
How We Resolve Issues
Depending on the nature of the problem, the amount of the loss and the agreement reached with the factory, we offer the following compensation options:
- Refund for the defective item (in proportion to its price on the receipt).
- Insurance refund through the carrier with which the cargo is insured.
- Replacement in your next shipment (with the shipping cost of the defective item compensated).
- Discount on the current or a future order as compensation for the inconvenience (the most common and fastest solution).
Our goal is to build a reliable partnership with you. We do everything we can to minimise risks at the inspection stage in China, but if a problem does arise, we will resolve it quickly, fairly and in your interests.
