Frequently asked questions
We have collected the most popular questions from our clients — from the first request to receiving the cargo. If you have not found the answer to your question, message our manager and we will explain everything in detail.
Do you work only with large companies, or with small businesses too?
We work with showrooms, boutiques, online stores, social media sellers and resellers. If you buy for resale, we are a good fit regardless of volume.
What if the item I need cannot be found?
We will tell you honestly and right away. If there is no suitable option, we will suggest an alternative or explain why the item is currently unavailable.
What if everything looked fine on video, but the goods arrived defective?
We keep all warehouse photo and video reports. If you find a defect on receipt, film the unboxing in one continuous video, photograph the defect and send it to your manager. We will look into the case, contact the factory on your behalf and offer compensation: a replacement, a discount on your next order or a refund through insurance.
What counts as a defect and what does not?
A defect is a manufacturing fault that makes an item unsellable: holes, a broken zipper, crooked seams, or a colour or model that does not match what was agreed. The odd loose thread or minor tailoring features are an acceptable norm of factory production and are not considered defects.
Is it safe to pay in advance?
We understand this concern — it is justified in the China sourcing market. That is why we work transparently: you pay 100% for the goods, we purchase them, inspect the shipment at our warehouse in Guangzhou and send you a detailed photo and video report of the real items. We never ship without your confirmation. Every payment is recorded and the cargo is insured. To test us with minimal risk, start with a trial order from $2,000.
How much does delivery cost?
Delivery is calculated separately, based on actual weight and dimensions, and paid when you receive the cargo. We give you an estimate in advance, so there are no surprises.
Is there a private partner community?
Yes. We run a private channel for all partners — for mutual support, repeat orders and quick resolution of regional delivery issues.
How quickly do you respond?
On weekdays from 10:00 to 19:00. The first reply comes within an hour. If your request arrives outside working hours, we reply first thing in the morning.
Ask a question
Did not find the answer to your question? Contact us and we will provide the information you need.
