Returns and Exchange of Defective Items

Returns and exchanges are only permitted in the event of a discrepancy between the delivered item and what was ordered, or a mismatch in the size agreed upon with the customer. The customer is not entitled to reject products of proper quality that possess custom characteristics if such products can only be used by that specific customer. In our case, all items are made to order with individual parameters that are specified in advance.

Terms of Return for Goods of Non-Conforming Quality

The customer has the right to return a product if it is of non-conforming quality. This refers to defects, discrepancies between the actual parameters and those specified in the order, or a mismatch in the sizes agreed upon with the customer. The customer may request a return within the warranty period or shelf life. If these periods are not defined, the request must be made within a reasonable timeframe agreed upon with the company representatives. The customer also has the right to demand a replacement for the non-conforming product or the elimination of its defects.

Product replacement is carried out by placing a new order. To return an item, the customer must pack it in its original or other suitable packaging and ship it to the company's warehouse (the address will be provided by a manager). Replacement timelines are negotiated individually.

In all other cases, no refunds are provided. To avoid issues, please check your measurements against the size chart and consult with a manager of our platform before making a purchase.